Taste Of Homes

Refund & Cancellation Policy

At Taste of Homes, we aim to make your experience flexible, transparent, and hassle-free. This policy covers general orders, tiffin subscriptions, daily/custom meals, skips, cancellations, and refunds.

1. General Orders

Cancellation :

 

  • Orders can be cancelled within 20 minutes of placement.

  • No cancellation or refund once preparation begins or the order is dispatched.

Refund Eligibility :

 

  • Food not delivered due to operational issues.

  • Wrong order delivered.

  • Payment deducted but order not confirmed.

Non-Refundable Cases :

 

  • Change of mind after placing the order.

  • Dissatisfaction based on taste preferences (subjective).

  • Orders where delivery was attempted but the customer was unavailable/unreachable.

  • Meals partially consumed or tampered with after delivery.

Refund Method & Timeline :

 

  • Approved refunds are processed to the original payment method (UPI, card, wallet, net banking, etc.).

  • Refunds are initiated within 5–7 working days of approval. Bank or wallet processing times may vary.

2. Tiffin / Subscription Meals

A. Monthly Subscription Meals

 

Skipping Meals :

 

  • Up to 4 meals per month can be skipped.

  • Skips must be requested at least 12 hours in advance.

  • Options for skipped meals:

    • Refund: Cost of skipped meal refunded within 5–7 working days.

    • Extension: Plan extended by the number of skipped meals.

  • Skips beyond 4 meals automatically become plan extensions (no refund).

Cancellations :

 

  • Monthly plans can be cancelled at least 24 hours before the next meal cycle.

  • Refunds follow the general refund eligibility criteria.

Non-Refundable Cases :

 

  • Meals already prepared or delivered.

  • Last-minute cancellations (less than 12 hours notice).

  • Meals partially consumed or tampered with after delivery.

B. Daily / Custom Meals

 

Cancellation :

 

  • Orders can be cancelled up to 1 hour before scheduled delivery.

  • No cancellation or refund once preparation begins.

Refund Eligibility :

 

  • Food not delivered due to operational issues.

  • Wrong order delivered.

  • Payment deducted but order not confirmed.

Quality & Replacement :

 

  • If a meal is damaged, spoiled, or incorrect, report within 2 hours of delivery with photo proof.

  • Replacement, credit, or refund will be provided based on feasibility.

3. Contact & Support

For any cancellations, refunds, or subscription changes, reach out to us:

Email: support@tasteofhomes.in
Phone / WhatsApp: +91-9199988398
Operating Hours: Mon–Sun, 9:00 AM – 8:00 PM

We aim to respond to urgent order-related issues within 2 hours and general queries within 24 hours.

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